No-Charge Guarantee
If we cannot help you to resolve your computer problem online or by telephone, your credit card will not be charged.

Terms and Liability
Online Computer Connection will not be held liable for lost data or any damage resulting from a support session. We cannot be held responsible for a computer in a previously unknown condition. Such a computer could be in a condition of imminent failure and, as such, could fail during a support session and appear to have been caused by the support session. Although our support technicians take precautions, there is always a risk, however small, of accidental data loss. By purchasing support from Online Computer Connection, you agree to all the terms of service herein and assume all risks. Also, Online Computer Connection will NOT be held responsible for any damages caused by the services of any third-party software providers recommended by us or yourself.

Online Computer Connection support plans only cover computer problems that can be fixed remotely. Some computer problems cannot be fixed online or by telephone. The support plan does NOT cover the cost of replacement parts, software, labor, or services from third-party service providers. If unable to correct your problem on line then Online Computer Connection has the capability of sending a technician to your location at varied prices. Price will be quoted to customer prior to dispatch.

Availability
Online Computer Connection cannot guarantee the availability of tech support since we have no control of internet outages, service providers, hosting servers, etc. If for some unforeseen reason beyond our control we cannot provide support at your scheduled appointment time, we will contact you by phone and make arrangements to reschedule.

Please be aware that if you request ASAP support, you may not receive immediate help. If we have a high volume of support requests, a support technician might not be available for immediate assistance. In such a case, we will put you on a waiting list and notify you by phone as soon as a support technician is available to assist you. You will also have the option to schedule an appointment should this time not be convenient to you.

Privacy
Online Computer Connection greatly values your privacy. Any information we collect from our customers is solely for our own internal use and we do not give this information out to any third party.

Credit Card Use
We ask for credit card information up front so that our service is not taken advantage of. Before proceeding with a  support session, we must have verification of your credit card either online or by phone. This is to ensure that payment will be made once the support session is complete. You will receive an email confirmation of your order and credit card verification once you have gone through the process. Your credit card will not be charged until after your support session has been completed and verified by you.

Acceptance of Policy
By using Online Computer Connection, you signify your acceptance of this Policy Statement. If you do not agree or are not comfortable with any policy described in this Privacy Statement, your only remedy is to not use the services of Online Computer Connection. We reserve the right to modify this Policy Statement at any time. Your continued use of any portion of Online Computer Connection, following notification or posting of such changes, will constitute your acceptance of those changes. If you have questions or concerns about our specific policies, please contact us through our contact us page.

Notification and Changes
If we change our Policy Statement, we will post those changes on this page so our users are aware of the information. Users should check this policy frequently to keep abreast of any changes that have been made to the policy.